Having Difficult Conversations - training

Having the skills and confidence to handle difficult and sensitive conversations is an essential part of being an effective leader. This session will guide you through how to navigate difficult conversations effectively. We'll explore the skills and behaviours you need, give you some tools and models that can improve the quality of your conversations, look at what can get in the way and how you can overcome these.

Objectives of the 2 hour workshop

At the end of the session you will have:

• Explored why some conversations are difficult
• Discussed your own experiences of difficult conversations
• Learnt the skills and behaviours needed for difficult conversations
• Considered how you might prepare yourself and structure difficult conversations